clear terms. no surprises.

Cancellation Policy

This policy outlines the terms for cancelling memberships, bookings, and meeting room reservations. We believe in clarity and fairness, so you know exactly what to expect before, during, and after your time with Plug In Spaces.

Plug In Spaces – Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all bookings and licences at Plug In Spaces and operates subject to the Plug In Spaces Workspace Licence Terms & Conditions, which prevail in the event of any inconsistency.

  • General Framework

Plug In Spaces operates on a licence-based model, not casual time-slot hire.

Accordingly:

  • Termination rights are notice-based, not hour-based; and
  • Refunds are limited to circumstances expressly provided in the Workspace Licence Terms & Conditions or required by law.
  • Personal Workstations, Private Office Suites & Exclusive Spaces

Notice Periods

Either party may terminate by giving at least 30 days’ written notice, unless otherwise stated in your Licence Plan.

Fixed-Term Licences

Where a licence is for a fixed term, notice given during the term takes effect at the end of that term unless Plug In Spaces agrees otherwise in writing. Fees remain payable up to the end of the fixed term.

Refunds

Fees are not refundable except where expressly provided in the Workspace Licence Terms & Conditions or required by law.

Where fees have been prepaid and Plug In Spaces does not terminate for breach or non-payment, any unused portion after termination may be refunded or credited on a pro-rata basis within a reasonable time, where legally permissible.

What this means?

You remain liable for fees up to the end of the notice period and/or the end of the fixed term (as applicable).

  • Meeting Rooms & Boardrooms

Meeting rooms and boardrooms are additional services and are subject to separate booking rules.

Unless otherwise stated at the time of booking:

  • Cancellations made 24 hours or more before the booking may be rescheduled or credited at our discretion; and
  • Cancellations within 24 hours, or no-shows, are charged in full.
  • No refunds are provided. 
  • Day-Use or Short-Term Access

Where day-use or short-term access is offered:

  • Cancellation or rescheduling rights are as stated at the time of purchase; and
  • Unless expressly stated otherwise, such bookings are non-refundable.
  • Cancellations by Plug In Spaces

We may suspend or cancel bookings or access where reasonably required due to:

  • Safety or security concerns;
  • Emergency repairs or building issues;
  • Force majeure events; or
  • Misuse of the Premises or breach of rules.
  • Where we cancel and are not entitled to terminate for breach, we will consider an appropriate remedy in accordance with the Workspace Licence Terms & Conditions, which may include rescheduling, credit, or refund where legally permissible.
  • Access & Correction

Cancellations and termination notices must be provided:

  • Via the Plug In Spaces booking system; or
  • In writing to bookings@pluginspaces.com.au
  • Notices take effect when received and timestamped.
  • Australian Consumer Law

Nothing in this policy limits or excludes any non-excludable rights under the Australian Consumer Law.

Questions or conerns?

If you have questions about this Privacy Policy, contact: